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FAQs

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  • Have other questions?
    Visit our other FAQs here: https://www.trueresultskeller.com/faq-1 or contact us here: https://www.trueresultskeller.com/contact or give us a call at (682)-593-0779
  • Have other questions?
    Visit our other FAQs here: https://www.trueresultskeller.com/faq-1 or contact us here: https://www.trueresultskeller.com/contact or give us a call at (682)-593-0779
  • When is True Results open?
    Our hours of operation: Monday through Thursday: 5:00am - 9:00pm Friday: 5:00am - 8:00pm Saturday and Sunday: 8:00am - 2:00pm
  • What's the basic membership?
    Our basic membership is called the "Facility Program". Facility Program includes facility access, True Results App accessibility and many features. All of our in-club programs include the Facility Program.
  • Can I use the facility without a training program?
    Yes! Our Facility Program allows clients to access our amazing facility without any training.
  • What training programs are available?
    All programs include isolated strength training and HIIT cardio. (All programs include our Facility Program) Facility: Full access to our amazing facility and the True Results app with enabled features like meal tracking, workout creation, body measurement tracking, and more. Truth: Unlimited classes and app led workouts created by our certified trainers. New weekly workouts for every weekday. Workouts include video guidance, self customization and workout progression tracking. Results: Semi private coach training. Training that is catered towards individuals goals with customized training. Maximum of 5 individuals at any given time. (Facility & Truth Program included for extra workouts without a trainer) Utopia: Complete personal 1-on-1 training. Customized training for individuals goals with complete coach accountability rep-per-rep. (Facility & Truth Program included for extra workouts without a trainer) (please visit https://www.trueresultskeller.com/training-programs for more information)
  • What training programs are available?
    All programs include isolated strength training and HIIT cardio. (All programs include our Facility Program) Facility: Full access to our amazing facility and the True Results app with enabled features like meal tracking, workout creation, body measurement tracking, and more. Truth: Unlimited classes and app led workouts created by our certified trainers. New weekly workouts for every weekday. Workouts include video guidance, self customization and workout progression tracking. Results: Semi private coach training. Training that is catered towards individuals goals with customized training. Maximum of 5 individuals at any given time. (Facility & Truth Program included for extra workouts without a trainer) Utopia: Complete personal 1-on-1 training. Customized training for individuals goals with complete coach accountability rep-per-rep. (Facility & Truth Program included for extra workouts without a trainer) (please visit https://www.trueresultskeller.com/training-programs for more information)
  • How do I schedule my session with a trainer?
    With our personal training programs (Results and Utopia) clients are paired with one of our amazing trainers. Both the trainer and client will create a time that works best for them, whether the schedule is different or same every week. All we ask from clients is to communicate when you'd like to come and give our trainers a 24 hour notice for a session cancellation to avoid a client's session being charged. (App scheduling coming soon)
  • How do I schedule my session with a trainer?
    With our personal training programs (Results and Utopia) clients are paired with one of our amazing trainers. Both the trainer and client will create a time that works best for them, whether the schedule is different or same every week. All we ask from clients is to communicate when you'd like to come and give our trainers a 24 hour notice for a session cancellation to avoid a client's session being charged. (App scheduling coming soon)
  • How do I schedule an appointment for other services?
    Visit our "Services" page. There you'll see options for booking your desired service. Our services include: massage and stretch therapy, chiropractic and sports therapy, functional nutrition, IV hydration, and meal preparation.
  • How do I cancel my appointment for a service at True Results
    Please check your email confirmation for a cancellation option. If a cancellation option is not presented, please reach out to us!
  • How do I pay for my service?
    Most services will be paid for after the completion of the service. If you have questions about what payments we accept or pricing give us a call!
  • How do I pickup my Reful food order?
    Come visit us during your pick up window and ask the front desk for some help. We'll gladly grab your food quickly.
  • My Reful food order was wrong.
    We're sorry to hear that but unfortunately that's out of our control at True Results. Please contact Reful customer support.
  • How do I order ICON Meals?
    We're happy to partner with ICON Meals and make meal preparation easy and enjoyable. Please use our link here: https://iconmeals.com/?ref=TRUERESULTS Orders can be delivered to you or us! Use code TRUERESULTS for 10% off!
  • How do I download the True Results App?
    You can download the app from most common app stores on iOS and Android devices. Just search "True Results". You'll need an account to access our app.
  • How do I download the True Results App?
    You can download the app from most common app stores on iOS and Android devices. Just search "True Results". You'll need an account to access our app.
  • How do I log into the True Results App?
    You'll need to be a client of True Results to access our app. Check your email (around the same time you signed up for True Results) for an invite and instructions for creating an account. Don't have an invite or forgot your login information? Contact us so we can help!
  • How do I log into the True Results App?
    You'll need to be a client of True Results to access our app. Check your email (around the same time you signed up for True Results) for an invite and instructions for creating an account. Don't have an invite or forgot your login information? Contact us so we can help!
  • How do I upgrade/downgrade my training?
    We're always happy to adjust a member's program. Please talk to a staff member or contact us here: https://www.trueresultskeller.com/contact
  • How do I upgrade/downgrade my training?
    We're always happy to adjust a member's program. Please talk to a staff member or contact us here: https://www.trueresultskeller.com/contact
  • How do I cancel/freeze my membership?
    Please visit here for more information: https://www.trueresultskeller.com/cancellation-freeze-request
  • How do I cancel/freeze my membership?
    Please visit here for more information: https://www.trueresultskeller.com/cancellation-freeze-request
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