Membership policies
These are the general membership policies that apply to all True Results Keller memberships, summarized from our official Program Agreement. Your signed agreement is the governing document for your individual membership.
Cancellation rights
Month-to-month agreements may be cancelled at any time with 30 days' written notice delivered to the club's address, after the first 30 days of the program are completed. Any scheduled payments due within that 30-day notice period are still owed. Submit your request through our Cancel / Freeze page or in writing to True Results, 8801 Davis Blvd. Suite 3A, Keller, TX 76248.
Freezes work the same way as cancellations — they require 30 days' written notice delivered to the club's address before the freeze takes effect. Submit your request through our Cancel / Freeze page or in writing to True Results, 8801 Davis Blvd. Suite 3A, Keller, TX 76248.
If you decide not to remain a client after signing, you may cancel your contract by mailing a written cancellation notice via certified mail by midnight of the third business day after signing, to: True Results, 8801 Davis Blvd. Suite 3A, Keller, TX 76248.
If the club goes out of business and doesn't provide a facility within 10 miles, or moves more than 10 miles from your enrolled location, you may cancel by certified mail (with proof of payment) and may file a claim against the club's bond/security with the Texas Secretary of State within 90 days of the closure or relocation notice.
A client or their estate may cancel the agreement and receive a partial refund of unused program fees by mailing notice to the club. Proof of disability or death may be required.
If the facility is unusable for 30 or more consecutive days due to an event beyond the owner/operator's control — including a natural disaster — the club will extend affected members' contract terms by the equivalent downtime.
Billing, late payments & EFT
A default occurs when any payment is more than 10 days late; a late fee applies. A service fee applies immediately to any returned check, draft, card, or order — whether for insufficient funds or any other reason.
ABC Fitness Solutions, LLC is True Results' billing partner and may draft EFT payments — including dues, late fees, and service fees — subject to applicable state and federal law. For billing inquiries, contact ABC Fitness Solutions directly at 1-888-827-9262 or abcfitness.com.
Members paying via EFT are subject to a $10/month increase in monthly dues if EFT payment is stopped or changed.
Monthly dues reflect current sales tax rates. If rates increase, monthly dues — and any EFT draft amount — will be adjusted accordingly.
Club rules & facility use
Yes — members must present their program card upon entering the club and may be denied access without it.
Members must comply with all club rules and regulations and the dress code — including a workout towel — at all times. Loud or profane language, harassment, and drug or steroid use are not permitted on club premises; violations can result in immediate program cancellation.
No — commercial or business activity, including acting as a trainer for other members or guests, is not permitted on club premises and can result in immediate program cancellation.
You may cancel a scheduled session up to 24 hours in advance without charge. Cancellations made with less than 24 hours' notice will be billed for that session. Not using the facility does not release you from your payment obligations under your agreement.
Assumption of risk & release
Members acknowledge the facilities and equipment are accepted as-is and assume all risk of injury — including serious injury or death — associated with use of the facility, equipment, and fitness programs or classes. Members release, discharge, and waive claims against True Results and its owners, agents, employees, and representatives for damages, injuries, or death resulting from use of the facility.
Members represent that they are in good health and either have physician approval to participate in the activities, programs, and equipment use, or knowingly assume the risk of injury or death if they do not.
Contact, arbitration & e-sign consent
True Results and ABC Fitness Solutions — and their agents and affiliates — may contact you by mail, phone, cell, text (SMS), or email using the information you provide at signup, including via automated dialing or text systems. Reply STOP to any text to opt out of text alerts.
Disputes arising from the Program Agreement are resolved through binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, in the city and state of your club location. Both parties waive the right to a jury trial and to class or representative arbitration.
With your consent, required notices and disclosures may be provided electronically instead of on paper. You can withdraw this consent at any time by contacting customer service — note that withdrawing consent may involve added fees for paper copies.
Full legal terms are set out in each member's signed Program Agreement. Request a copy from the club at 8801 Davis Blvd. Suite 3A, Keller, TX 76248, or email Info@trueresults.us.
Questions about your membership?
Our team is happy to walk you through anything in your agreement. Need to cancel or freeze instead? Visit our Cancel / Freeze page.
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